Echo Engineering

From past years, Echo Engineering had its online store on the .NET framework. They were doing great until they expanded their product range and business goals. With an increased number of products, the platform lacked the ability to manage the associated B2B requirements. Absence of standard eCommerce features such as customer discounts, catalog management, user management, and other B2B user management features made it challenging to manage the store. Furthermore, they aimed at integrating several B2B features with their ERP and also desired a dashboard customized as per their business needs. On the customer experience front, Echo Engineering had a meager Net Promoter Score. To boost their NPS, they focused on providing more control to their customers over the orders being placed on the website. Below are the immediate objectives set by Rave Digital Team for Echo Engineering:

With a pressing demand of having a highly scalable and customizable platform, the eCommerce experts at Rave recommended Echo engineering migrate their legacy system to Magento Commerce Cloud. Being that Echo Engineering was initially operating on a custom integrated backend CMS platform, it was too fragile. Even a minor change made by developers might have resulted in breaking the connection or flow of other items. Hence to fulfill the need for bettering the management of eCommerce stores, integration with Sage ERP was performed. Doing this helped the team in gaining the ability to create/edit/remove pages as or when demanded with ease. Integrating Sage ERP system was the most crucial part to perform in the project. Post this, all orders, products, and customer details were synchronized with the new Magento platform. Here are a few critical customizations are done to improve the management at admin level and customer experience on the platform: