Salesforce B2C Commerce Cloud Consulting Agency

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    Administrator

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    CPQ Specialist

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Top Salesforce B2C Commerce Implementation Agency

It’s been predicted that the customer relationship management (CRM) market will reach a whopping $36 billion by 2017. While there are many CRMs available on the market, most are designed specifically with B2B in mind. Because of this, finding a B2C CRM solution that fits the needs of your organization can be difficult. Salesforce B2C Commerce solutions incorporates all available customer service channels, and also offers a self-service portals and community forums where customers can come together to crowdsource solutions and ideas.

At Rave, we have the expertise to customize and implement Salesforce B2C Commerce in the right way for empowering the companies to unify the customer experience across all points of commerce, including web, social, mobile, store, and others. From shopping, to fulfillment, to customer service, B2C Commerce delivers a 1-to-1 shopping experience with built-in predictive intelligence.

Why Choose Salesforce B2C Commerce?

With Salesforce B2C Commerce a seller can manage Commerce + CRM data like: orders, carts, cases, and opportunities both for individual customers and in aggregate. Business buyers using the ecommerce sites can access their data directly from their web portals for easy account and order management thus generating online revenue fast, easily scale for growth and stay 100% connected to customers.

BUILD BETTER DIGITAL COMMERCE EXPERIENCES

Convert more shoppers with seamless B2C ecommerce transactions

Optimize the conversion funnel

Reduce abandoned carts with proven best practices, including saved carts, optimized checkout flows, and payment accelerators.

Optimize the conversion funnel
Reduce abandoned carts with proven best practices, including saved carts, optimized checkout flows, and payment accelerators.
Go mobile
Master mobile commerce with a full suite of mobile-first capabilities, including responsive design, data-driven mobile UX, and one-touch payment.
Leverage social extensions
Extend your reach by merging digital commerce with social channels and online communities, such as Instagram and Facebook.
Empower customer service teams
Help service agents accelerate over-the-phone orders and check out on behalf of customers with real-time access to digital storefronts and order history.
Provide fast, flexible order fulfillment
Unlock real-time inventory visibility, advanced allocation logic, and order lifecycle management across all channels with our powerful add-on, Commerce Cloud Order Management.
Extend digital commerce into the store
Enable mobile access to digital inventory that store associates can offer to sell and ship in real time, anywhere in the store with our flexible add-on, Commerce Cloud Endless Aisle.

CONTROL YOUR MARKETING AND MERCHANDISING

Build and launch campaigns and promotions easily, without IT support
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Launch campaigns faster
Build and launch innovative campaigns, promotions, and A/B testing based on consumer behavior, channel, and location — all without technical support.
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Personalize merchandising
Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.
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Unify products, pricing, and catalogs
Simplify merchandising with a centralized view of products and pricing across multiple sites, multiple languages, and multiple currencies.
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Help shoppers find what they want
Optimize customer searches and boost conversions with merchant rules that adjust for search intent and product profitability.
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Build memorable content experiences
Drive centralized content publishing and rich, engaging experiences across brands, geographies, sites, and devices.
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Boost organic traffic
Improve page rank, build traffic, and grow faster with SEO optimization — from product pages and categories to metadata and images.

Launch campaigns faster

Build and launch innovative campaigns, promotions, and A/B testing based on consumer behavior, channel, and location — all without technical support.

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PERSONALIZE WITH ARTIFICIAL INTELLIGENCE

Harness the power of AI with Einstein — no data scientist required

Get personal with recommendations

Tailor the shopping experience to each user with Einstein Product Recommendations, which delivers highly personalized product suggestions with every click.

Get personal with recommendations
Tailor the shopping experience to each user with Einstein Product Recommendations, which delivers highly personalized product suggestions with every click.
Drive revenue with customer insights
Interpret purchasing behavior and optimize your product bundles, sets, and deals with Einstein Commerce Insights, an AI-powered shopping basket analysis dashboard.
Engage more with optimized search terms
Guarantee relevant, robust search results with Einstein Search Dictionaries, which resolves missing search terms with automatically generated synonym lists.
Boost conversions with intelligent search results
Help shoppers find what they are looking for — and more — with Einstein Predictive Sort, which automatically tailors category pages and search results to each shopper.
Improve searches with “type ahead” guidance
Reduce abandoned searches with Einstein Search Recommendations, which offers type-ahead suggestions personalized to every shopper in real time.

BUILD, CUSTOMIZE, AND INNOVATE YOUR SITES

Think outside the box with our comprehensive suite of B2C ecommerce developer tools
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Connect to the power of Salesforce
Build and launch innovative campaigns, promotions, and A/B testing based on consumer behavior, channel, and location — all without technical support.
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Embrace API-first commerce
Build and extend shopping experiences using our Open Commerce APIs, which surface core B2C ecommerce functionality for developers and third-party apps.
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Launch fast with storefront blueprints
Build feature-rich storefronts faster with Storefront Reference Architecture, an out-of-the-box website framework that combines best practices in site design, merchandising, and technical architecture.
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Extend, customize, and innovate your sites
Enhance the shopping experience with our extensive library of prebuilt, certified integrations, including payment accelerators, ratings and reviews, and loyalty programs.
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Code with developer-friendly tools
Respond to business requests and deliver innovation faster using a dev environment that provides industry-standard, JavaScript-based tools.
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Go mobile-first with apps
Develop mobile commerce apps using scalable APIs, a full development framework, and certified technology partners.

Connect to the power of Salesforce

Create a truly unified customer journey across all core functions with the Salesforce Platform, which connects Commerce Cloud with sales, service, marketing, and more.

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EXPLORE GLOBAL MARKETS

Manage multiple digital commerce sites and conquer new regions faster

Go global in record time

Minimize the risk, cost, and technical complexity of entering new international markets with our secure, borderless infrastructure.

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Go global in record time
Minimize the risk, cost, and technical complexity of entering new international markets with our secure, borderless infrastructure.
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Speak the language
Quickly customize sites to account for customs, cultures, currencies, and languages. Give regional teams their own localized reference architecture for English, Chinese, Japanese, French, or Italian.
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Execute global content strategies
Build great digital commerce experiences with targeted content, offers, and relevant products that are organized by language, country, state, region, or city.
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Manage multiple sites and regions easily
Launch and manage all your B2C ecommerce properties — brands, sites, geographies, and devices — from a single, unified framework.

LOOKING FOR SOMETHING TAILORED TO BUSINESS BUYERS?

HERE ARE JUST A FEW SALESFORCE PROJECTS

THEY RAVE ABOUT US TOO

  • Our migration to Salesforce was quite complicated but Rave Digital makes it seamless.

    Gary Wolfson
    President & CEO, Wolf Medical Supply, Inc.

  • Rave Digital keeps everything moving smoothly, makes sure all the deadlines are met while maintaining the high standards.

    Jaime Barajas
    Founder, Student Aid Center

  • Rave Digital was great helping us with utilizing the Salesforce platform throughout our business. They were practical and realistic with capabilities of the system within the needs for our business. All timelines were met, communication was great and the end product they delivered was great! I would 100 percent recommend them to anyone looking to utilize the power of Salesforce.

    Oliver Seidler
    Founder, Meridian Trust Investments

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